Home

Business

The Head Teacher for Business is Christine Unsworth and can be contacted on 6338 2576 or by email christine.unsworth@tafensw.edu.au. In 2009 the following courses are being conducted:

19192 Financial Services (Accounting) Certificate IV

*Note: This is a traineeship course
This qualification is designed to reflect the role of employees who perform duties such as:

  • completing Business Activity Statements (BAS) and other office taxes
  • operational reporting
  • producing of basic management reports
  • producing basic job costing reports
  • preparing budgets
  • supervising the operation of computer based systems
  • classifying, recording and reporting of accounting information
  • maintaining inventory records
  • managing a small office
  • making decisions in a legal context

17939 Enterprise Trainer and Assessor Skill Set

This Skill Set is designed for an enterprise trainer and assessor working in an enterprise Registered Training Organisation or in an enterprise that works together with a Registered Training Organisation in an auspicing arrangement. These people deliver and assess nationally endorsed units or qualifications.

17862 Customer Contact Certificate III

*Note: This is a traineeship course
This qualification provides you with the skills and knowledge to perform the role of a skilled operator and to apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. Operators may provide technical advice and support to a team.
Possible job roles relevant to this qualification may include:

  • Call/Contact Centre Agent
  • Customer Service Representative
  • Senior Customer Service Representative
  • Telesales Representative.

The context for this qualification varies and this must guide the selection of elective units. An example of appropriate elective units for a particular outcome at this level follows.
Customer Service Representative
Core units plus:

  • sales electives for inbound and outbound sales based roles
  • senior customer service representative (CSR) electives for experienced agents/CSRs
  • industry specific electives for market research, telecommunications and/or credit agency CSRs.

17843 Management (Human Resources) Advanced Diploma

This qualification aims to provide you with the knowledge and skills to work in human resources as a senior manager or specialist. It reflects the role of individuals who provide leadership and strategic direction in the human resources activities of an organisation. The analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies. Their knowledge base may be highly specialised or broad within the human resources field. These individuals are often accountable for group
outcomes and for the overall performance of the human resources function of an organisation.
Specific strategic studies at the Advanced Diploma level would include:

  • Change management
  • HR Strategic Planning
  • Organisational development
  • Strategic Management Planning
  • Strategic Leadership
  • Diversity policy

It may also include studies in two of the following areas:

  • Risk Management
  • Knowledge Management
  • Business Plan development
  • Management of business operations
  • Management of employee relations
  • Innovation & continuous improvement

Job roles and titles vary across different industry sectors. Possible job title relevant to this qualification include:

  • Human Resources Director
  • Human Resources Strategist
  • National, Regional or Global Human Resources Manager

17842 Human Resources Management Diploma

This qualification aims to provide you with the knowledge and skills to work in human resources as a senior manager or specialist. It reflects the role of individuals who provide leadership and strategic direction in the human resources activities of an organisation. The analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies. Their knowledge base may be highly specialised or broad within the human resources field. These individuals are often accountable for group
outcomes and for the overall performance of the human resources function of an organisation.
Specific strategic studies at the Advanced Diploma level would include:

  • Change management
  • HR Strategic Planning
  • Organisational development
  • Strategic Management Planning
  • Strategic Leadership
  • Diversity policy

It may also include studies in two of the following areas:

  • Risk Management
  • Knowledge Management
  • Business Plan development
  • Management of business operations
  • Management of employee relations
  • Innovation & continuous improvement

Job roles and titles vary across different industry sectors. Possible job title relevant to this qualification include:

  • Human Resources Director
  • Human Resources Strategist
  • National, Regional or Global Human Resources Manager

17834 Quality Auditing Diploma

This course will provide you with a sound theoretical knowledge base and the ability to use a range of specialised, technical or managerial competencies to plan, carry out and evaluate you own work and/or the work of others.
Possible job roles relevant to this qualification include:

  • Quality Assurance Manager
  • Quality Facilitator
  • Quality and Improvement Consultant
  • Service Quality System Support Analyst

The course contains core quality auditing units as well as a choice of electives in the areas of management, project management and workplace effectiveness among others.

17824 Small Business Management Certificate IV

This course will equip you with well-developed skills and a broad knowledge base in a wide variety of small business contexts to effectively manage a small business.
You will develop knowledge and skills to work as a Small Busines Manager related to:

  • legal and risk management requirements in setting up and maintaining a small business
  • preparing business plans
  • developing financial plans
  • managing finances
  • promoting the business

The course also contains a wide range of elective choice to provide you with knowledge and skills in customer service, leading and facilitating teams and individuals, promoting products and services, building client and business relationships, managing personal and family obligations, among others.

17822 Frontline Management Certificate IV

*Note: Delivered flexibly on the job or eight one-day workshops over 12 months or through traineeship. You can also attain this qualification through 100% Recognition of Prior Learning or Experience.
This course aims to provide learners with the knowledge and skills to work as a team leader, or in a supervisory, front line management position. Learners may have existing qualifications or technical skills in other areas, yet may require skills or recognition in supervisory functions. Typically, these people themselves report to a manager. Learners will develop skills to provide leadership and guidance to other workers and to take responsibility for the effective functioning and performance of the team and its work outcomes.

17817 Using Computers in An Office Environment

This course will provide you with the skills and knowledge to enable you to use computer applications in an office environment.
The course covers:

  • producing simple word processed documents
  • creating and using spreadsheets
  • communicating electronically

17816 Business Administration (Education) Certificate III

This course will provide you with the skills to work in an administrative role in an educational or school support work environment.
This course is suitable for you if you wish to work as a:

  • Education Program Support Worker
  • School Support Officer
  • Student Recruitment and Admissions Assistant
  • Student Services Officer
  • Student Support Assistant

17808 Business Administration Certificate IV

This course aims to provide you with administrative skills and a broad knowledge base in a wide variety of administrative roles. You will be able to apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources.
This course is suitable for you if you wish to be employed as an:

  • Accounts Supervisor
  • Executive Personal Assistant
  • Office Administrator
  • Project Assistant

17807 Business Administration Certificate III

This course will allow you to develop knowledge and skills to pursue employment and/or further training in a range of business areas. It will allow you to develop skills in exercising initiative in a business environment, organising workplace information, producing business documents, maintaining financial records, delivering and monitoring a service to customers, participating in occupational health and safety processes, producing texts from notes, producing texts from audio transcription, designing and developing business documents, creating electronic presentations and organising schedules.
This course is suitable for you if you wish to work as:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
  • Office Administration Assistant
  • Office Administrator
  • Word Processing Operator

17802 Business Certificate II

This course will allow you to perform a range of mainly routine administrative tasks needed to work in different business sectors. You will learn about a range of business equipment, procedures and technology as well as dealing with customers and clients, writing skills for work, organising self and handling mail.
This course is suitable for you if you wish to work as:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

17776 Financial Services Certificate III

This qualification is for people who work in financial services spectrum who perform duties such as:

  • responding to customer enquiries
  • sales and service
  • maintaining financial records
  • performing clerical duties
  • applying fundamental skills in broking, distribution, banking, credit management and retail financial services

17487 Retail Management Diploma

*Note: Full recognition on the job
The Diploma of Retail Management is for people who hold or wish to hold higher management positions. It applies to those who are providing support to senior management in a larger retail or wholesale outlet or being responsible for the management of a retail store or wholesale outlet.
You will complete core units in managing operations to budget and setting strategic plans. You will also be able to choose from a wide range of electives in finance, human resource management and management and leadership for example.

17486 Retail Management Certificate IV

*Note: Full recognition on the job
The Certificate IV in Retail Management provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. It is for people who are managing a small retail outlet, a section or department within a larger retail store, a small wholesale outlet, or a section or department within a larger wholesale business.
Learners have some choice about elective units in the qualification, which cover a range of areas for example management, inventory, merchandising and sales.

17485 Retail Certificate III

The Certificate III in Retail is designed for people who have some training and/or experience in the retail industry either in a paid or voluntary capacity.
This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.
Learners have choice about elective units in the qualification, which may be selected from a wide range of areas including administration, finance, merchandising, marketing, product knowledge or sales, for example.

17081 Training and Assessment Certificate IV

The TAA40104 Certificate IV in Training and Assessment specifies the competencies required to deliver training in an industry area or area of subject matter expertise, and to conduct competency based assessment in a range of contexts.
It will enable participants to develop the knowledge, skills and attitudes required to competently perform the role of an independent skilled trainer and facilitator and assessor in an AQTF environment in the Workplace and the VET sector generally.
Participants satisfying the evidence requirements will be able to:

  • create a meaningful learning environment
  • design learning processes and products
  • develop the skills and knowledge to manage the learning process
  • develop skills in assessment
  • provide learner support and consultancy services in training and/or assessment
  • coordinate trainers/assessors in their work and develop quality assurance systems